All sales are final.

RETURN POLICY 

We will accept the return of defective merchandise for a store credit within 10 days of date of delivery. All merchandise returns must be accompanied by the original receipt and requires prior authorization by ELLE + ELLE.  All packaging must also be included in your return.

  

In order to obtain a return authorization, please email returns@elleelle.ca.  Once you receive a return authorization, shipping instructions will be provided. Items will not be accepted without a return authorization. 

Please note: ALL shipping costs are non-refundable. 

We reserve the right to refuse products for return that have been worn, used or altered.



SHIPPING

Items will be shipped to the address indicated at checkout.  Inaccurate or missing information causing a non-delivery will be solely the responsibility of the purchaser.
ELLE + ELLE shall not be held liable for lost or damaged packages on uninsured shipping options.
See our SHIPPING page below for full details.


PERSONALIZED ITEMS 

Personalized items are shipped within 15 business days (excludes weekends and holidays) from the date of purchase.  If there are any delays the client will be notified by email.
They are not eligible for any refund, returns, repairs, exchange or credit.  



EXCLUSIONS

Personalized jewellery, jewellery for charity, and already discounted merchandise may be excluded from promotions.  (We reserve the right to add to this list of exclusions).
PLEASE NOTE: any additional coupons or discount codes may not be applicable to these products.



PRIVACY POLICY 

ELLE + ELLE  is committed to respecting the privacy of our customers and protecting your information.

All information provided is confidential.  We will not distribute any personal data to anyone and/or third parties. We do not store any credit card information on file. All order information is encrypted using Secure Sockets Layer (SSL) technology.



GIVEAWAYS

These terms are for (but not limited to) giveaways on the ELLE + ELLE website and/or any social media platform:

Giveaways, prize draws, and promotions are promoted on and run through our website or social media channels. 

Rules pertaining to the specific contest will be set and appear in the details of such giveaway or promotion. Please refer to the contest listing for additional details.

Promotions on social media are in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, TikTok or any other social media network. 

Any information provided upon entering a contest will be used in conjunction with our Privacy Policy.

A giveaway shall open for entries at the time and on the date specified on our website and/or social media channels, and similarly, shall close for entry at the time and date specified on the contest listing. Unless otherwise stated, these times and dates are set for EST. Any entries received before the opening or closing of the contest will be invalid and will not be entered. We assume no responsibility for entries that were not received on our end.

We may publicly announce winners and prize awards. The winner, therefore, agrees to the use of their name (and possibly, their town) in any post-prize-winning publicity.

Prizes are as specified on our site or any social media platform used for advertising the giveaway.

Winners can/will be notified by public announcement on the ELLE + ELLE website, any social media platform, by DM on any social media platform, or by email/telephone (depending on the giveaway).

Reasonable efforts will be made to contact giveaway winners for 7 days but if the winner fails to respond to our notification attempts within this time or provide an address for delivery of the prize, or fails to meet eligibility requirements and/or comply with the giveaway terms and conditions we reserve the right to cancel the prize and/or give the prize to another eligible entrant drawn as a winner.

Please note: jewellery prizes are shipped by Canada Post. Canada Post reserves their right to ship to a specific list of countries. Any non-shipment due to postal restrictions is beyond ELLE + ELLE's control. (Please refer to Canada Post's site for restrictions).

No cash alternative of the offered prize will be given. Prizes are non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without prior notice.

Any incurred shipping costs of any jewellery prizes is the responsibility of the giveaway winner. The same applies to any taxes/Customs fees.





FOR ANY ADDITIONAL QUESTIONS, PLEASE SEE OUR FAQs.

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