What materials are used in your jewellery? 
Our collection is 925 sterling silver, and can be rhodium plated, gold plated or vermeil (unless stated otherwise). We also carry pieces in 14 K white gold and yellow gold, and gold filled.  See each piece for a full description.
Our jewellery is nickel free and lead free.

What exactly is vermeil? 
Vermeil, pronouced  'ver-may', is a thick layer of 14K, 18K or 24K gold over solid 925 sterling silver. 

What is considered semi-fine jewellery? 
Jewellery made entirely of precious metals is semi-fine. For example, our gold plated and vermeil jewellery is considered semi-fine as it has a 925 sterling silver base and then plated in gold. Vermeil is a thicker gold coating. 

What is rhodium plating? 
Rhodium is a precious metal – like silver, gold, or platinum – but much more expensive! In fact, it is the most expensive of all the precious metals because it is very rare in nature. Apart from its cost Rhodium is very delicate to make actual jewellery but is a great choice for plating.  It gives a high sheen to white gold and silver jewellery, provides a protective coating and does not tarnish.

Do you do jewellery repairs? 
No. Unfortunately we do not repair nor offer repair service.

Are your online photos to scale?
Although we try to take photos that represent the product as best as possible, there may be cases where the photo may not necessarily be to scale. We do include dimensions in the product descriptions. If you have any other questions, please feel free to contact us.

Does the jewellery come packaged?
Yes.  Each order arrives in ELLE + ELLE packaging that varies between pouches and boxes depending on the size of the items. 

Can I use a cleaning agent on my jewellery? 
We recommend using a cleaning cloth to clean and brighten jewellery.  Full instructions and recommendations can be found in the tab called "OUR JEWELS" at the top of our site.

What is your privacy policy?
ELLE + ELLE is committed to respecting the privacy of our customers and protecting your information.  All information provided is confidential.  We will not distribute any personal data to anyone and/or third parties. We do not store any credit card information on file. 

Is my transaction safe?
All order information is encrypted using Secure Sockets Layer (SSL) technology.

How do I unsubscribe from the ELLE + ELLE newsletter? 
If you have purchased from our site and registered for an account you may unsubscribe by signing in and unchecking the subscription box. 

In what currency are the prices? 
All items are in Canadian dollars.

Where do you ship from?
All parcels are shipped with Canada Post from Toronto, Ontario, Canada

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